Fenix Commerce
Utilizing AI, data analytics, and advanced machine learning, FenixCommerce offers an end-to-end delivery management platform that provides accurate delivery promises at key customer touchpoints—product detail pages, cart, and checkout. This approach can reduce shipping costs by 10% to 25% while increasing conversion rates by 40%, ensuring transparency for both brands and customers. Key solutions include: • Estimated Delivery Dates: Providing accurate delivery timelines early in the purchasing process.
• Multi-Carrier Rate Shopping: Comparing shipping rates from various carriers to select the most cost-effective option.
• Order Routing: Optimizing fulfillment paths based on inventory visibility for efficient delivery.
• Adaptive Order Promising: Supporting Buy Online Pick-up in Store, Ship From Store, and local inventory visibility by SKU.
• Branded Shipping Tracking Alerts: Maintaining brand identity during delivery and significantly reducing "Where Is My Order?" (WISMO) inquiries by 75%.
• Dashboards and Analytics: Offering detailed insights for agile decision-making across marketing, operations, and customer service. FenixCommerce empowers retailers to enhance delivery capabilities, meet customer expectations, and improve profitability by leveraging innovative technologies to streamline shipping operations and provide a seamless delivery experience.
Fulfill +
Fenix Commerce
Empower Your Retail Business with Advanced Delivery Insights
Boost Conversion with Accurate Delivery Promises
FenixCommerce enhances transparency and reduces costs with real-time delivery insights.
Boost Conversion Rates
FenixCommerce increases sales by showing customers precise delivery windows during the checkout process.
Flexible Integration Options
FenixCommerce works with major platforms to ensure smooth integration and improved customer experiences.
Customer Stories
What
Fenix Commerce
Customers are saying…
We chose Fenix because they have an innovative product, and the most important thing I liked about it is that it is backed up by AI and ML, it’s actually self learning and self improving the algorithm. That is something we have seen and experienced in our test. We typically run any new idea as an experiment, and then we offer it in a segment of our customers, in this case we did a 50/50 test and in this case all KPIs were positive and it’s a good success story
Chaitanya Pallapothula
CTO Men's Warehouse
We knew from prior testing last year that showing customers actual delivery dates would lift conversion and Fenix’s solution does a great job. But the real star so far is Fenix Order Routing by significantly reducing our split shipments, directly impacting our bottom line
Sandy Johnson
Director of eCommerce at Dermalogica
With over 20% incremental conversion and 89% of our customers adding shipping upgrades, we are very pleased with the results that we are experiencing with FenixCommerce. Adding the EDD and A/B testing functions and other capabilities has provided meaningful improvements to both our Customer Experience and operating performance.
Chris Cavalline
SVP eCommerce at Grunt Style
