Who Does Sunday Citizen Use for Warehousing & Fulfillment?

Sunday Citizen uses ShipMonk as their primary third-party logistics (3PL) and fulfillment partner.

About Sunday Citizen

Sunday Citizen is a luxury home goods company specializing in ultra-soft bedding and home products. Founded by a fourth-generation textile family partnering with a hotelier named Michael, Sunday Citizen began with a unique challenge: creating hotel blankets that were as soft as cashmere yet durable enough for industrial cleaning in luxury hotels.

The company has since expanded its product line to include:

• Bedding: Comforters, duvets, sheets, pillowcases, throws, pillows, weighted blankets, and quilts
• Home & Bath: Decorative pillows, towels, bath robes, and beach towels
• Loungewear: Robes, tops, bottoms, pajamas, sweaters, and hoodies

Co-founded by Mike and Michelle, Sunday Citizen works directly with manufacturers to develop their signature fabric blends, emphasizing softness, durability, and sustainability in all their products. Their mission focuses on "creating moments of joy through comfortable things," with a tagline of "Developing the World's Softest Home Products."

Why Sunday Citizen Needed to Optimize Fulfillment

Before partnering with ShipMonk, Sunday Citizen faced significant challenges with their fulfillment operations. According to Rich A., Co-Founder and CEO at Sunday Citizen:

"We signed up with ShipMonk after some pretty terrible experiences with other 3PLs..."

These challenges likely included:

• Inconsistent service quality from previous 3PL providers
• Difficulties managing the fulfillment of delicate luxury home goods
• Lack of transparent and user-friendly inventory management systems
• Customer service issues that affected brand reputation
• Challenges with scaling operations as the company expanded its product lines

As a luxury brand shipping premium bedding and home goods, Sunday Citizen needed a fulfillment partner that could handle their products with care while providing reliable service to maintain their high-end brand image.

The ShipMonk Solution

ShipMonk provided Sunday Citizen with a comprehensive fulfillment solution tailored to their home goods business needs. The partnership offered:

• Next-Level Automation: AI-powered robots delivering 99.9% pick accuracy and faster turnaround times
• Custom Packaging Options: Allowing Sunday Citizen to maintain their luxury brand image with branded boxes and special inserts
• Premier Merchant Support: Access to dedicated "Happiness Engineers" with logistics expertise
• Intuitive Software Platform: User-friendly backend system for inventory management
• Multiple Fulfillment Centers: Network across the US enabling nationwide 2-day delivery
• Shipping Discounts: Cost-effective rates for both domestic and international shipping
• Growth-Supporting Features: Including transparent billing, reporting dashboards, and returns management

For a luxury home goods brand like Sunday Citizen that ships delicate, high-value items, ShipMonk's expertise in handling premium products with care was particularly valuable.

Partnership Results

While specific metrics aren't available for the Sunday Citizen partnership, the company's continued relationship with ShipMonk demonstrates significant satisfaction with the results. As stated by Rich A., Co-Founder and CEO:

"We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use."

The benefits Sunday Citizen has likely experienced include:

• Improved customer satisfaction through faster, more accurate shipping
• Better inventory management and visibility
• Cost savings through optimized shipping rates and efficient operations
• Enhanced unboxing experience for their luxury products
• Scalable fulfillment solutions that support business growth
• Time savings by outsourcing logistics to allow focus on product development and marketing

The renewal of their contract with ShipMonk indicates that the partnership has delivered meaningful value to Sunday Citizen's operations.

Lessons for Other eCommerce Brands

The Sunday Citizen and ShipMonk partnership offers several key takeaways for other eCommerce brands:

1. Customer Service Matters: While pricing might be the initial attraction to a 3PL, quality customer service proves to be the deciding factor in long-term partnerships.
2. User-Friendly Technology Is Essential: An intuitive backend system significantly improves the merchant experience and operational efficiency.
3. Previous 3PL Experiences Shape Expectations: Brands that have had negative experiences with other providers value reliability and consistency above all.
4. Specialized Handling for Premium Products: Luxury brands require 3PLs with expertise in handling and packaging high-value items that maintain brand image.

Is ShipMonk Right for Your Business?

When considering whether ShipMonk might be the right 3PL partner for your eCommerce business, evaluate these factors:

• Product Type: ShipMonk excels with home goods and products requiring careful handling
• Growth Stage: Ideal for scaling brands that have outgrown in-house fulfillment or are dissatisfied with current 3PL providers
• Technology Needs: Best for merchants who value intuitive software interfaces and inventory visibility
• Customer Service Priorities: Perfect for brands that prioritize responsive support and expertise
• Customization Requirements: Suitable for companies needing branded packaging and custom fulfillment solutions

For home goods brands similar to Sunday Citizen, ShipMonk's specialized experience in the Home & Garden segment provides additional advantages.

Final Thoughts

Sunday Citizen's partnership with ShipMonk demonstrates how the right 3PL relationship can transform fulfillment from a pain point to a competitive advantage. As a luxury home goods brand, Sunday Citizen needed more than just warehousing and shipping—they required a partner who understood the unique needs of their products and could deliver a premium experience to their customers.

The renewal of their contract with ShipMonk speaks volumes about the value this partnership has created. For eCommerce brands struggling with fulfillment challenges, this case study highlights the importance of finding a 3PL that aligns with your specific needs, rather than settling for a one-size-fits-all solution.

If you're considering a 3PL partner for your eCommerce business, evaluate your specific requirements and priorities before making a decision. For personalized 3PL recommendations based on your unique business needs, consider using the fulfillment matchmaking service to find your ideal logistics partner.