Who Does Arccos Golf Use for Warehousing & Fulfillment?

Arccos Golf uses DCL Logistics as their primary third-party logistics (3PL) and fulfillment partner.

Introduction to Arccos Golf

Arccos Golf is the creator of golf's premier smart tracking system, combining sensors, grips, and AI technology to help golfers improve their game. Recognized as "Golf's #1 Game Tracker" and the "Official Game Tracker of the PGA TOUR," Arccos has established itself as the undisputed leader in connected AI golf products. Their innovative product line includes smart sensors that attach to golf clubs, smart grips with embedded sensors, and the Link Pro device that allows players to track shots without using their phones.

Since its founding, Arccos has experienced remarkable growth, recently celebrating the milestone of tracking over 1 billion golf shots from millions of rounds played worldwide. This growth trajectory has attracted significant investment, including a $20 million funding round led by the PGA TOUR in 2023. Fast Company has recognized Arccos among the "World's Most Innovative Companies," ranking them #3 in the Sports category globally.

Why Arccos Needed to Optimize Fulfillment

Despite their market success, Arccos faced several critical challenges with their previous logistics setup:

• Limited visibility into their order processing and inventory management
• Insufficient partnership with their previous 3PL provider, lacking the close relationship needed for their growing business
• Scaling difficulties, especially during seasonal volume fluctuations common in the golf industry
• Specialized shipping requirements for their high-tech golfing accessories, which contain sensitive electronic components

These challenges were hindering Arccos's ability to focus on product innovation and business growth. As a technology company disrupting the traditional golf market, they needed a logistics partner who could match their innovative approach and help them deliver exceptional customer experiences.

The DCL Logistics Partnership and Results

Arccos Golf's decision to partner with DCL Logistics has yielded significant improvements across multiple aspects of their business operations:

• Reduced shipping costs and delivery times through strategic inventory distribution, positioning products closer to end customers
• Enhanced visibility into order processing and inventory through DCL's eFactory platform, providing critical data for business decisions
• Streamlined Amazon operations with responsive account management that facilitated new marketplace expansion
• More efficient EDI setup, replacing manual processes with one-click operations
• Increased focus on core business, allowing the Arccos team to concentrate on product innovation and growth rather than logistics challenges

Perhaps most importantly, Arccos found in DCL a true logistics partner that understood their unique business needs and provided support beyond basic warehousing and shipping services.

The DCL Logistics Solution

DCL implemented several key solutions to address Arccos Golf's specific challenges:

1. Seamless onboarding experience that facilitated a smooth transition from their previous provider
2. Multi-facility distribution that allowed Arccos to split inventory strategically across locations, positioning products closer to customers
3. Advanced eFactory platform that simplified order management across multiple facilities while providing enhanced visibility
4. Straightforward EDI integration that streamlined operations and reduced manual effort
5. Specialized handling for Arccos's consumer electronics products, drawing on DCL's experience with similar high-tech items
6. Proactive guidance on logistics best practices, helping Arccos optimize their supply chain

DCL's approach went beyond simply executing logistics functions to become a true extension of the Arccos team, providing the support and expertise needed for a growing technology company in the sports sector.

Lessons for Other eCommerce Brands

The successful partnership between Arccos Golf and DCL Logistics offers several valuable takeaways for other eCommerce brands:

1. Distributed inventory can drive significant cost savings. By strategically positioning products closer to customers, brands can reduce shipping costs and delivery times, enhancing customer satisfaction while improving margins.
2. Visibility into logistics operations is critical for growth. The reporting capabilities provided by DCL's eFactory platform allowed Arccos to make better business decisions based on real-time data.
3. The right 3PL relationship should feel like a partnership. Despite not being DCL's largest customer, Arccos felt "looked after" and received personalized attention, demonstrating that the quality of relationship matters as much as the logistics services provided.
4. Specialized expertise matters for technical products. DCL's experience with consumer electronics proved valuable for Arccos's technical products, highlighting the importance of finding a 3PL with relevant industry experience.

Is DCL Logistics Right for Your Business?

While the Arccos Golf case demonstrates a successful partnership with DCL Logistics, each business should consider several factors when evaluating whether this 3PL is the right fit:

• Product type: DCL has particular expertise with consumer electronics and tech products, making them well-suited for companies in these sectors.
• Growth stage: Companies experiencing rapid growth or seasonal fluctuations will benefit from DCL's scalable approach and distribution network.
• Customer distribution: Brands with customers spread across geographic regions can leverage DCL's multi-facility capability to optimize delivery times and costs.
• Technology needs: Companies that value visibility and data-driven decision making will appreciate DCL's eFactory platform and reporting capabilities.
• Partnership expectations: Businesses seeking a collaborative approach rather than just a service provider will find DCL's partnership model appealing.

For businesses unsure about their specific 3PL needs or wanting to explore multiple options, services like Fulfill.com's 3PL matchmaking can help identify the best logistics partners based on unique business requirements.

Final Thoughts

The partnership between Arccos Golf and DCL Logistics demonstrates how the right 3PL relationship can go beyond solving logistics challenges to become a strategic advantage. By providing enhanced visibility, efficient operations, and responsive support, DCL has enabled Arccos to focus on what they do best: creating innovative golf technology that helps players improve their game.

For growing eCommerce brands, particularly those in the technology and sports sectors, the lessons from this partnership highlight the importance of finding a logistics partner that aligns with your business needs and growth trajectory. The right fulfillment partner doesn't just ship your products—they contribute to your customer experience, operational efficiency, and ultimately, your bottom line.

If you're considering optimizing your fulfillment operations, taking the time to evaluate potential 3PL partners thoroughly can yield significant benefits. Whether through specialized matchmaking services or direct research, finding your ideal logistics partner is an investment that pays dividends through enhanced customer satisfaction and operational excellence.