Alpacka is a boutique 3PL (third-party logistics) provider that excels in fulfilling the needs of ecommerce brands and other businesses. Based in Silicon Valley, Alpacka boasts a remarkable 99.8% order fulfillment accuracy rate, which surpasses the industry standard of 97%. With a focus on customer-driven solutions, they cater to high-growth startups and a diverse clientele, including packaging companies and medical supply firms. Alpacka's services encompass full-service kitting and assembly, ranging from simple projects to intricate multi-SKU tasks. Additionally, they offer comprehensive order fulfillment services that involve product inbounding, storage, pick/pack/ship, and reverse logistics management. Beyond standard fulfillment, Alpacka provides value-added services like printing, graphic design, credit card processing, and import brokerage, designed to scale with their clients' growth. Notably, they supported a client in expanding from 500 to 20,000 monthly subscriptions within a year. As a women-owned enterprise, Alpacka embraces a vibrant culture showcased by their mascot, 'Al,' and they continuously share helpful business insights and case studies through their online platforms. Alpacka's clients include enterprise brands such as Williams-Sonoma, World Market, Olympus, Silk Road Medical, and KIND Snacks. They specialize in kitting and packaging projects, from corporate swag and literature packets to complex kitting and assembly, and also support special events and ongoing projects. What makes Alpacka unique is their attention to detail, accuracy, flexibility, and the fact that they are family-owned and operated, which allows them to pivot and make decisions quickly.
When considering a partnership with Alpacka, the boutique 3PL provider, you'll want to evaluate how their services align with your unique business needs. Alpacka boasts a remarkable 99.8% order fulfillment accuracy rate, surpassing the industry standard, which can be a significant advantage for ecommerce brands and businesses seeking exceptional order processing.
Assess Alpacka's capacity, technology, and customer support to ensure they can handle your order volumes and product types effectively. Review their robust suite of shipping options, including major carriers like FedEx, UPS, and USPS, as well as their ability to provide quick response times and flexible solutions. Alpacka's value-added services, such as kitting, assembly, printing, and graphic design, may also be beneficial in streamlining your operations and enhancing the customer experience.
As a women-owned enterprise with a vibrant culture, Alpacka's family-owned approach allows them to pivot quickly and provide personalized attention to their clients' needs. Their proven track record of supporting high-growth startups and diverse businesses, including well-known brands, suggests they have the expertise to help your company scale without hassle.
To determine if Alpacka is the right 3PL partner for your business, use our 3PL Finder tool to discover a shortlist of providers that closely match your specific requirements.
Alpacka typically works with clients to set up a return process that fits their needs. This includes handling returns quickly and restocking products if possible. Their reverse logistics service helps manage returned items, making it easier to get them back into your inventory or ready for resale. As a boutique 3PL provider focused on ecommerce fulfillment, Alpacka has developed efficient systems for processing returns and maintaining high order accuracy rates. Their attention to detail and dedication to customer-driven solutions ensures a seamless reverse logistics experience for their clients.
Pricing for Alpacka's 3PL services usually depends on how many orders you have, the size of the products, and where the items are shipped. It's also important to account for potential add-on costs, such as technology platform fees, handling charges, or specialized service add-ons like kitting or returns management.
Because Alpacka's pricing is customized to each client's needs and not publicly listed, the fastest way to get accurate details is to reach out directly. Or input your business needs in our 3PL Finder and we'll provide you with a shortlist of 3PLs that best fit your criteria *and* your budget.
Yes, Alpacka offers solutions to help businesses during peak times. They can increase their workforce, adjust storage space, and offer faster shipping methods. This helps you meet customer demands without long delays or problems. Alpacka's advanced technology, communication, and service accuracy enable them to rapidly scale operations to support high-growth clients. Their family-owned and sustainable approach allows them to pivot quickly and provide customized kitting, packaging, and value-added services tailored to each client's needs. This flexibility ensures Alpacka can seamlessly handle fluctuations in order volume and deliver an exceptional customer experience, even during a company's busiest seasons.
Alpacka works with a variety of well-known shipping carriers like FedEx, UPS, DHL eCommerce, Canada Post, Royal Mail, USPS, DHL Express, Australia Post, and GLS. Their network often includes national, regional, and international carriers, giving you flexibility in how you ship. They can handle everything from small parcels to large freight shipments. By working with multiple carriers, they help you find the best rates and delivery times for your specific needs.
Third-party logistics (3PL) refers to outsourcing supply chain activities—such as transportation, warehousing, inventory management, and order fulfillment—to an external provider.
By leveraging 3PL services, businesses focus on their core competencies while professionals manage the logistics.
Here’s how 3PL integrates into your supply chain:
Inventory Storage: Products are stored in a 3PL-managed warehouse.
Order Processing: Once an order is placed, the 3PL picks and packs items.
Shipping: The 3PL partners with carriers to ensure prompt delivery.
Returns Management: Customer returns are processed efficiently to maintain satisfaction.
Cost Savings: Eliminates the need to own or lease warehouses.
Scalability: Supports seasonal spikes and growth without infrastructure investment.
Expertise: Access to advanced technology and optimized processes.